CAS Customer Center
Contact the CAS Customer Center if you have questions or need additional information about any CAS solution or service. For example, product features, account set-up or access, or formulating a search strategy, etc.
Hours: Monday 8:00 AM through Friday 12 midnight U.S. Eastern Time
Email: help@cas.org
Phone: 1 800.753.4227 (North America), +1 614.447.3731 (if calling outside of the United States)
Once connected please select:
Option 2 for general information, technical support, or account-related questions
Option 3 for assistance with search strategies, database content, or using a product.
Live Chat: We are pleased to offer this pilot which is available for "Option 2" inquiries in North America (when agents are available). If outside of North America, please select one of the regions below for support.
Customer Sales and Support outside of the Americas
Please select your region below to see contact information.
- China
- India
- Japan
- Asia Pacific (excluding China, India, Japan)
STN IP Protection Suite Customers in Europe
STN IP Protection Suite customers in Europe should contact the EMEA Customer Center (FIZ Karlsruhe supporting CAS).
Hours: 8.30 a.m. - 5.00 p.m. (CET) Monday - Friday
Email: EMEAhelp@cas.org
Phone: (+49) 7247.808.555
Media Enquiries
Mark Cooper
cas-pr@cas.org